Warranty & Refunds
Warranty & Refunds
WARRANTY AND REFUNDS
If you need any technical support or any additional information in connection with your purchase please contact: info@fitnesstechusa.com
Refund (all New Products)
We offer a 21 day money back return policy for items in like new condition (to be determined at our discretion). If there is any damage to the item, accessories or original packaging rendering the product non-saleable, Fitness Technologies Inc. reserves the right to refuse return. A restocking fee of 10% shall be assessed on all returns for refund. Shipping and handling charges are not refundable. Please be aware that you are responsible for any local customs, taxes or duties that may be related to importation of product to your country.
Refund policy does not cover misuse, abuse, tampering with or taking apart the product. To claim refund, please first obtain RMA then return the product together with all accessories and gifts received, prepaid, with purchase confirmation or receipt in original package. In the event accessories and/or gifts received with purchase are not returned, their cost will be deducted from refund. Please return to the following address:
UwaterUSA / Fitness Tech
Logistics Center
Attn: Refund Dept
4628 Vernon Blvrd STE 425
Long Island City NY 11101
It is recommended that you get tracking number from shipper
Please allow 1-2 weeks for processing.
Limited Warranty (New Products):
Products are warranted against defects in material and workmanship and against breakage and malfunction under normal use subject to the terms indicated herein. This warranty does not cover misuse, abuse, tampering with or taking apart the product. Warranty period and terms vary pending product category. In no event will Fitness Technologies, Inc. liability to customer exceed the purchase price of the specific product subject to the warranty claim.
Product Category I: Earphones, Uwater Action MP3's, Action Radios, Action Speakers, iPods, Accessories
For one (1) Year extended warranty see below. During the first sixty (60) days from original purchase date (Initial Warranty Period), Fitness Technologies Inc will repair, or at its option, replace product at no charge. For Warranty Service during the Initial Warranty Period, please obtain RMA (Return Merchandise Authorization) then return product prepaid with purchase receipt plus the serial number indicated on warranty card or product to the following address:
UwaterUSA / FitnessTech
Warranty Dept
4628 Vernon Blvrd STE 425
Long Island City NY 11101
It is recommended that you get tracking number from shipper
Please allow 2-3 weeks for processing.
After the Initial Warranty Period and until one (1) year from the original purchase date (Extended Warranty Period), Fitness Technologies Inc. may repair non discontinued product at no labor and handling charges but may charge for parts. For warranty service during the Extended Warranty Period, please request RMA and cost estimate via email: info@fitnesstechusa.comand follow instructions accordingly.
Product Category II: Soft Cases
Fitness Technologies' waterproof soft cases are warranted against defects in materials and/or workmanship for 60 days from the date of original purchase. This limited warranty does not apply to any soft cases which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, altered by customers or any party, or used in any manner inconsistent with Fitness Technologies' written instructions. This limited warranty is not valid for soft cases purchased through an unauthorized source. This limited warranty covers only Uwater Soft Cases and is not valid in connection with any other product.
During the Warranty period, Fitness Technologies will, at its sole discretion and at no cost to customer, repair or replace any soft case that fail in normal use. Customer will be responsible for the cost of shipping the soft case to Fitness Technologies. Fitness Technologies will pay the cost of returning the repaired or replacement soft case to the customer.IN NO EVENT WILL FITNESS TECHNOLOGIES LIABILITY TO CUSTOMER EXCEED THE PURCHASE PRICE OF THE SPECIFIC SOFT CASE SUBJECT TO THE WARRANTY CLAIM.
Fitness Technologies reserves the right to replace any out-of-stock, discontinued, or limited edition product with a comparable product. Discontinued products may not be available for warranty replacement.
For warranty service, please obtain Return Merchandise Authorization (RMA) at this link: RMA Request and follow instructions accordingly.
Product Category III: Certified Refurbished (CR) Products
Refund:
We offer a 21 day money back return policy for items in like new condition (to be determined at our discretion). If there is any damage to the item, accessories or original packaging rendering the product non-saleable, Fitness Technologies Inc. reserves the right to refuse return. A restocking fee of 10% shall be assessed on all returns for refund. Shipping and handling charges are not refundable. Please be aware that you are responsible for any local customs, taxes or duties that may be related to importation of product to your country.
Refund policy does not cover misuse, abuse, tampering with or taking apart the product. To claim refund, please first obtain RMA then return the product together with all accessories and gifts received, prepaid, with purchase confirmation or receipt in original package. In the event accessories and/or gifts received with purchase are not returned, their cost will be deducted from refund. Please return to the following address:
UwaterUSA / FitnessTech
Logistics Center
Attn: Refund Dept
4628 Vernon Blvrd STE 425
Long Island City NY 11101
It is recommended that you get tracking number from shipper
Please allow 1-2 weeks for processing.
Limited Warranty:
CR Products are warranted against defects in material and workmanship and against breakage and malfunction under normal use subject to the terms indicated herein. This warranty does not cover misuse, abuse, tampering with or taking apart the product. In no event will Fitness Technologies, Inc. liability to customer exceed the purchase price of the specific product subject to the warranty claim. During the first sixty (60) days from original purchase date (Initial Warranty Period), Fitness Technologies Inc will repair, or at its option, replace product at no charge. For Warranty Service during the Initial Warranty Period, please obtain RMA (Return Merchandise Authorization) then return product prepaid with purchase receipt plus the serial number indicated on warranty card or product to the following address:
UwaterUSA / FitnessTech
Warranty Dept
4628 Vernon Blvrd STE 425
Long Island City NY 11101
It is recommended that you get tracking number from shipper
Please allow 2-3 weeks for processing.
After the Initial Warranty Period and until one (1) year from the original purchase date (Extended Warranty Period), Fitness Technologies Inc. may repair non discontinued product at no labor and handling charges but may charge for parts. For warranty service during the Extended Warranty Period, please request RMA and cost estimate via email: info@fitnesstechusa.comand follow instructions accordingly.
Return Merchandise Authorization (RMA)
You MUST obtain RMA number before returning your product for refund or warranty service. Please click here to obtain your RMA number.
If you are unable to obtain RMA and you believe you are entitled to Warranty Service or Refund please contact: info@fitnesstechusa.com
If you need any technical support or any additional information in connection with your purchase please contact info@fitnesstechusa.com
