Warranty & Refunds

If you need any technical support or  any additional information in connection with your purchase please contact: info@fitnesstechusa.com 

 

Limited International Warranty:

Products are warranted against defects in material and workmanship and against breakage and malfunction under normal use subject to the terms indicated herein. This warranty does not cover misuse, abuse, tampering with or taking apart the product.

During the first sixty (60) days from original purchase date (Initial Warranty Period), Fitness Technologies Inc will repair, or at its option, replace product at no charge. For Warranty Service during the Initial Warranty Period, please obtain RMA (Return Merchandise Authorization) then return product prepaid with purchase receipt plus the serial number indicated on warranty card to the following address:

Fitness Technologies Inc 
Warranty Dept
215 Union St.
Hackensack NJ 07601 USA

 

It is recommended that you get tracking number from shipper
Please allow 2-3 weeks for processing.


After the Initial Warranty Period and until one (1) year from the original purchase date (Extended Warranty Period), Fitness Technologies Inc will repair product at no labor and handling charges but may charge for parts. For warranty service during the Extended Warranty Period, please request RMA via email: info@fitnesstechusa.com and follow instructions accordingly.

 

Refund:

If you are not completely satisfied with your purchase, please send it back within twenty one (21) days from the original purchase date for refund of the full purchase price less S&H. A processing fee of $3 (Radio) or $5 (Player) is also deductible if package was opened. Refund policy does not cover misuse, abuse, tampering with or taking apart the product. To claim refund, please first obtain RMA then return the product together with all accessories and gifts received, prepaid, with purchase confirmation or receipt in original package. In the event accessories and/or gifts received with purchase are not returned, their cost will be deducted from refund. Please return to the following address:

Fitness Technologies Inc
Logistics Center
Attn: Refund Dept
215 Union St.
Hackensack NJ 07601 USA

 

It is recommended that you get tracking number from shipper

Please allow 1-2 weeks for processing.

Return Merchandise Authorization (RMA)
You MUST obtain RMA number before returning your product for refund or warranty service. Please click here to obtain your RMA number.

If you are unable to obtain RMA and you believe you are entitled to Warranty Service or Refund please contact: info@fitnesstechusa.com

 

If you need any technical support or  any additional information in connection with your purchase please contact info@fitnesstechusa.com